Returns & Exchanges
At Jot, we stand behind the quality of our ultra-coffee and want you to love every cup. If your order doesn't meet your expectations, we offer a hassle-free 30-day satisfaction guarantee.
Contact Support
Email our customer experience team within 30 days of your delivery date with your order number and the reason for your request.
Review Policy
Due to the perishable nature of our liquid coffee concentrate, we typically do not require physical returns of opened bottles for food safety reasons.
Processing
Once your request is approved, we will initiate a replacement shipment or a full refund to your original payment method immediately.
Final Confirmation
You will receive a confirmation email once the credit has been processed, which usually appears on your bank statement within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing