Frequently Asked Questions
Everything you need to know about your favorite pantry staples.
How do you ensure the freshness of your products?
We source our ingredients from local farms and small-batch producers. Every order is packed in temperature-controlled environments and shipped with moisture-wicking materials to ensure peak freshness upon arrival.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrived damaged or you are unsatisfied with the quality, please contact us within 7 days for a full refund or replacement.
Do you offer international shipping?
Currently, Jot ships exclusively within the continental United States and Canada to ensure that our products reach customers within the optimal window for consumption.
Are your products organic and non-GMO?
Yes, 95% of our catalog is certified organic and we are committed to a 100% non-GMO supply chain. You can find specific certification labels on each individual product page.
How can I track my delivery?
Once your order is processed, you will receive an email with a tracking number. You can use this to monitor your shipment's progress through our carrier partners.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.